RETURN & REFUND
Thank you for your trust and purchase on Faonly.
Our quality control teams will review your item prior to shipment to ensure your satisfaction, and quality is guaranteed. We accept return demands within 30 days after delivery.
If you are not entirely satisfied with your purchase, we're here to help.
Cancel & Refund:
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Order Status
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Requirements and Notice
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Solution
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Before shipment
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Apply cancel orders within 24 hours
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100% order amount
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Apply cancel orders OVER 24 hours
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95%of the order amount (deduct 5% processing fee)
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Change Size
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Contact Customer Service Team via faonly.official@gmail.com
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Shipped
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Once an order has been shipped, it cannot be canceled or changed.
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Return Procedure:
- Take a clear photo for the item.
- Contact our customer service team via info@faonly.com.
- Send the photos and order ID to customer service team and tell them about your problems and the resolution you prefer. Return/ Refund/ Exchange/ Resend？
- Please send back to the address that our service team provides. Do not send the item(s) back to where it came from, otherwise will delay your refund procedure.
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Notify us the tracking number after you have returned the item(s).
*For the below circumstances, we don't accept a refund request without return. But we can offer a coupon for your next order.
(However, we can offer a coupon for your next order, please contact our customer service for details.)
- Don't like the item;
- Not fit as expected without any quality problems;
- Shipping status update delay;
- Differences/misunderstanding (on products/fabric) which has already been claimed in our description/title;
- Placed a wrong order and shipped;
- Not according to the size chart to choose the size caused by unfit.